Terms of Service
Last updated: June 2025
Welcome to Life’s a Glitch (“we”, “us”, “our”). By using our website or engaging our Managed IT Services, you agree to the following Terms of Service. Please read them carefully.
1. Service Overview
We provide managed IT services, including but not limited to:
Remote monitoring and maintenance
Data backup and disaster recovery
Cybersecurity and threat detection
Cloud solutions and email hosting
Helpdesk and onsite support
Network and device management
All services are subject to the terms in your Service Agreement, if applicable.
2. Use of Our Website
You agree to use our website lawfully and not to use it for any illegal, harmful, or unauthorized purposes.
We reserve the right to restrict or terminate access for users who violate these terms.
3. Service Agreements
Specific terms, pricing, and responsibilities will be set out in a written Service Level Agreement (SLA) or proposal signed by both parties.
This Terms of Service does not override the terms in your signed SLA.
4. Support Requests
Support is available via the contact methods listed on our website.
Response and resolution times are defined in your SLA.
5. Client Responsibilities
Provide timely access to systems and information required for service delivery.
Maintain legal licenses for all client-owned software and hardware.
Comply with all applicable laws and regulations.
6. Fees and Payment
All fees are outlined in your Service Agreement or invoice.
Invoices are due within 30 days of receipt, unless otherwise agreed in writing.
7. Confidentiality
We respect your privacy and confidentiality. We will not disclose your information to third parties except as required by law or as necessary to provide our services.
8. Limitation of Liability
We strive to provide reliable, high-quality IT services.
However, we are not liable for:
Indirect or consequential damages,
Data loss beyond our control,
Downtime or outages caused by third parties, force majeure, or client actions.
Our maximum liability is limited to the fees paid by you in the last 12 months.
9. Third-Party Services
We may recommend or resell third-party products/services.
We are not responsible for the performance, updates, or warranties of those third-party providers.
10. Modifications
We may update these Terms from time to time.
Changes will be posted on this page, and your continued use of our site or services means you accept the updated terms.
11. Contact
For any questions about these Terms, please contact:
Life’s a Glitch
contact@lifesaglitch.com
By using our services or website, you agree to these Terms. If you do not agree, please do not use our services.